Subscription Terms

Monthly and Annual Commitment terms for all TTGC creative service subscriptions.

Version1.1
Effective dateMay 26, 2026
Document IDSUB-TTGC-1.1
SHA-256 hashpending — generated at publish
Last updatedMay 26, 2026
Download PDF
TTGC SUBSCRIPTION TERMSVersion 1.1 · Effective May 26, 2026
Document ID: SUB-TTGC-1.1
Supersedes: SUB-TTGC-1.0 (effective January 10, 2026)
Publisher: Through The Glass Creatives Global – FZCO
Through The Glass Creatives Global – FZCO ("TTGC", "we", "us", "Company")
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Trade License 67626
By subscribing to a TTGC creative service plan, you ("Client", "you") agree to these Subscription Terms. If you're agreeing on behalf of a company, you confirm you have authority to bind it.
1. What you're buyingYour plan — price, deliverable limits, revision caps, and turnaround times — is shown on the plan page at checkout and confirmed in your subscription dashboard. Those plan details are part of these Terms.
2. Commitment Term, Billing, Renewal, Cancellation2.1 Commitment Term. Your plan comes in two commitment tiers, selected at checkout and recorded in your subscription dashboard:
(a) Monthly Commitment. Billed monthly at the "month-to-month" price shown on the plan page. Initial term is thirty (30) days. Renews automatically every thirty (30) days unless cancelled per §2.5.
(b) Annual Commitment. Billed monthly or annually (your choice at checkout) at the lower "annual" price, in exchange for a twelve (12) month initial term. Renews automatically for successive twelve (12) month terms unless either party gives at least ninety (90) days' written notice of non-renewal before the end of the current term.
These Subscription Terms apply to both tiers. Only the pricing, initial term length, and cancellation notice requirements differ. Your active Commitment Term is the one recorded in your acceptance record and subsequently reflected in your dashboard.
2.2 Upgrade to Annual. You may upgrade from Monthly to Annual at any time via your dashboard or by contacting us. The upgrade takes effect on your next billing cycle, applies the Annual price going forward, and starts a new 12-month term on that date. No new contract or re-acceptance is required — these Subscription Terms continue to govern, and the updated Commitment Term is reflected in your acceptance record.
2.3 Downgrade to Monthly. You may switch from Annual to Monthly only at the end of your current 12-month term, by giving 90 days' non-renewal notice under §2.1(b). Early downgrade before the end of the current Annual term is treated as early termination under §2.6.
2.4 Plan-Level Changes. A change in plan tier (e.g., Starter to Growth) is separate from a change in Commitment Term and takes effect at the next billing cycle at then-current rates.
2.5 Cancellation and Non-Renewal.
Monthly Commitment. Cancel anytime in your dashboard, or email support@ttgcreatives.com at least 5 business days before your next billing date. Cancellation takes effect at the end of the current cycle. Fees for the current cycle are non-refundable.
Annual Commitment. To prevent automatic renewal, send written notice of non-renewal to support@ttgcreatives.com at least ninety (90) days before the end of your current 12-month term. Timely notice will, at your election, (a) convert your subscription to Monthly Commitment at the Monthly price on the renewal date, or (b) terminate the subscription on the renewal date. Late notice results in automatic renewal for an additional 12-month term at the then-current Annual rate.
2.6 Early Termination of Annual Commitment.
(a) When the Early Termination Fee applies. You will owe the Early Termination Fee in §2.6(c) if:
(i) you terminate or otherwise exit the Annual Commitment before the end of the current 12-month term for any reason other than our material breach; or
(ii) you give less than ninety (90) days' notice of non-renewal under §2.5 and elect not to continue into the next Annual term.
(b) Timely non-renewal — no fee. You may exit at the end of the current term with no Early Termination Fee by giving the 90-day written notice required by §2.5.
(c) Amount of the Early Termination Fee. The Early Termination Fee equals three (3) months of the Monthly Commitment price applicable to your current plan tier, or the total remaining unbilled fees in the current Annual Commitment term, whichever is less. The Monthly Commitment price is the rate you would have paid on a month-to-month plan for your current plan tier, as published on our plan pages.
(d) Why this is fair and enforceable. You and we agree that:
Annual pricing is extended in reliance on your 12-month commitment; breaking that commitment causes us to reallocate production capacity, displace team members dedicated to your work, and absorb part of the discount we would not have offered for a shorter engagement.
Three (3) months mirrors the 90-day notice period you would otherwise have been required to give under §2.5, plus a reasonable demobilization window.
Using the Monthly rate (not the Annual rate) naturally recovers the value of the discount you received — you pay what a month-to-month client would have paid for those three months.
Capping the fee at the remaining unbilled Annual fees ensures it never exceeds what you would have paid by completing the term.
These amounts are liquidated damages and not a penalty, within the meaning of UAE Civil Transactions Law Article 390.
(e) Payment and effect. The Early Termination Fee is due within thirty (30) days of termination. Unpaid fees accrue the late charge in §2.9 and may be collected through arbitration under §13. The Acceptance Fee, if paid, remains non-refundable. Upon payment of the Early Termination Fee, your Annual Commitment ends and no further billing occurs for that plan.
(f) For our material breach. If you terminate for our material breach under §12, §2.6 does not apply. You are entitled to a pro-rated refund of prepaid, unused fees under §2.8, less documented expenses.
2.7 Billing.
Monthly-billed: fees due monthly in advance, on the anniversary date of your subscription start.
Annual-billed (Annual Commitment only): full annual fee due in advance at the start of each 12-month term.
All fees are due in full, before the services for the corresponding period begin. Monthly-billed Annual Commitment plans remain a 12-month commitment — §2.6 applies if you stop mid-term.
2.8 Refunds. Subscription fees are non-refundable, except where we materially fail to deliver the services in your plan through no fault of yours — in which case you're entitled to a pro-rated refund of prepaid, unused fees, less documented expenses.
2.9 Late Payments. Overdue balances accrue a 1.5% monthly service charge. We may pause work while an invoice is overdue.
2.10 Price Changes. We may adjust subscription pricing:
Ordinary Adjustment: once annually, by no more than 10% or the Dubai Statistics Center inflation index (whichever is lower), with 30 days' notice.
Extraordinary Adjustment: if material market conditions require a larger increase, with 60 days' notice. If the increase exceeds the Ordinary cap, you may terminate your current commitment without early-termination fee within 30 days of the notice, effective on the proposed increase date.
Continued use of the services after an adjustment takes effect is your acceptance of the new rates.
3. Using your subscriptionUse your plan in good faith, within stated limits, for your own commercial purposes.
Unused allowances (revisions, strategy hours, design outputs) don't carry into the next cycle.
No bulk-flooding, automated submissions, or attempts to reverse-engineer our tools.
Upgrades and custom work outside your plan are priced separately.
4. Revisions and scopeEach plan states the revisions included per deliverable. Revisions beyond that, or direction changes that require a new creative concept, are new work and priced separately.
5. Turnaround and approvalsWe'll meet the turnaround times shown in your plan, provided we have what we need to start.
If you don't respond to a deliverable within 10 calendar days, it's deemed approved.
If you don't respond for 21 consecutive days, we may pause or close the project. Restarting costs a USD $450 reactivation fee.
We're not liable for delays caused by missing inputs, late approvals, or events outside our control.
6. Intellectual propertyWhat you get. Once the cycle is paid in full, we grant you a worldwide, perpetual, royalty-free, non-exclusive license to use the final deliverables for any commercial or promotional purpose.
What you don't get. You don't get our tools, templates, frameworks, working files, drafts, intermediate versions, AI-assisted components, or third-party licensed elements (fonts, stock, code snippets). You can't extract, resell, or sublicense any of those separately. Source and working files aren't included unless you buy them.
Trademarks we design for you are assigned to you on full payment; clearance and registration are your responsibility.
Your content stays yours. You grant us a license to use it to perform the services.
Payment gates the license. If you haven't paid in full, the license hasn't vested.
7. Portfolio, Logo, and Promotional UseYou grant TTGC a perpetual, worldwide, royalty-free, non-exclusive, sublicensable license to:
(a) use your company name, logo, trademarks, and brand marks to identify you as a TTGC client;
(b) display, reproduce, and distribute the final deliverables we deliver to you and, at our sole discretion, any drafts, intermediate versions, or concept explorations we produced in connection with the engagement (whether or not they were delivered to you), in our portfolio, website, case studies, sales and pitch materials, social media, award submissions, press releases, and industry publications; and
(c) describe our role in the engagement and the nature of the work, with attribution to you.
We may sublicense these rights to PR agencies, award platforms, publishers, event organizers, and subcontractors solely to exercise them on our behalf.
This license survives termination, cancellation, refund, or dispute.
If you want the engagement kept stealth, attribution removed, or public display delayed, those options are available at the fees posted on our website. Restrictions must be requested in writing, take effect within 30 business days of payment, and don't reverse material already published — though we'll stop further publication and remove it from active marketing channels.
You agree to provide your logo and any brand guidelines in a usable format (vector or high-resolution raster) on request, and you confirm you have the rights to grant this license.
8. ConfidentialityWe each keep the other's non-public business information confidential and won't use it outside our work together. This lasts 3 years after your subscription ends. Doesn't apply to information that's public, already known, or independently developed.
9. No hiring or soliciting our teamWhile you're a client and for 12 months after, you won't hire, contract, or solicit any TTGC employee, contractor, or Design Agent you met through us, without our written consent. If it happens anyway, you'll pay us 25% of that person's first-year compensation. The parties agree this is a genuine pre-estimate of our loss — not a penalty.
10. Acceptable useDon't use our services to violate laws or third-party rights.
Don't harass or abuse our team. We can suspend or terminate without refund if you do.
Chargebacks or payment reversals without first raising a dispute with us are a material breach and trigger a USD $200 administrative fee per occurrence.
11. LiabilityOur total liability to you for anything related to the services is capped at the fees you paid us in the 3 months before the claim. Neither of us is liable for indirect, consequential, or lost-profit damages. Nothing here limits liability we can't limit by law.
11A. Indemnification(a) Your indemnification of us. You agree to indemnify, defend, and hold us harmless from any claim, damage, liability, cost, or expense (including reasonable legal fees) arising from a third-party claim that relates to: (i) your breach of these Terms; (ii) the content, materials, or instructions you provide to us; (iii) your use of the deliverables in violation of these Terms or applicable law; or (iv) your failure to comply with applicable laws (including data-protection, healthcare, advertising, or industry-specific laws) in connection with the services.
(b) Our indemnification of you. Subject to §11 (Liability), we will indemnify, defend, and hold you harmless from any third-party claim that the final deliverables we deliver to you under your plan, when used as intended and unmodified, infringe a third party's copyright, trademark, or trade-secret rights — except to the extent the claim arises from (i) content you provided, (ii) your modifications to the deliverables, (iii) your use of the deliverables outside the scope of these Terms, or (iv) your combination of the deliverables with materials we did not provide.
(c) Procedure. The party seeking indemnification must (i) promptly notify the other in writing of the claim; (ii) give the indemnifying party sole control of the defense and settlement (the indemnifying party may not enter into a settlement that imposes non-monetary obligations on the indemnified party without the indemnified party's written consent); and (iii) reasonably cooperate at the indemnifying party's expense.
(d) Sole remedy. Subsections 11A(b)(i)–(iv) and §11 (Liability cap) are the sole remedy for IP infringement claims relating to the deliverables.
12. Suspension and terminationBy you. Cancel anytime per Section 2.
By us for cause. We can suspend or terminate without refund for your breach, non-payment, or misconduct.
By us for convenience. We can stop accepting renewals with 30 days' notice and finish your current cycle.
Surviving sections. Sections 6 (IP), 7 (Portfolio License), 8 (Confidentiality), 9 (Non-Solicitation), 11 (Liability), 11A (Indemnification), and 13 (Disputes) survive after termination.
13. Governing law and disputesThese Terms are governed by the laws of the United Arab Emirates. If a dispute arises, both parties will first try to resolve it in good faith through our dispute escalation process at support@ttgcreatives.com + legal@ttgcreatives.com. If we cannot resolve it within 15 business days after written notice, the dispute will proceed under §13.1 or §13.2 below.
13.1 Small-Claims Track (claims under USD $25,000). For any dispute where the amount in controversy is less than USD $25,000, exclusive of fees and costs:
At your election, the dispute may be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Expedited Procedures, by a sole arbitrator, conducted by videoconference or in-person at a neutral location of mutual convenience. The arbitrator shall apply UAE substantive law and AAA procedural rules.
Absent your election within 15 business days of written notice of the dispute, the matter proceeds under §13.2.
At our election, in lieu of either path above, the dispute may be resolved through online dispute resolution platforms or small-claims-style arbitration mutually agreed.
13.2 Standard Track (claims of USD $25,000 or more, or where Small-Claims Track is not elected). The dispute will be finally settled by binding arbitration under the DIAC Arbitration Rules, in English, seated in Dubai, by a single arbitrator. You irrevocably consent to the jurisdiction of UAE courts for enforcement of the arbitral award.
13.3 Injunctive relief. Either party can still seek urgent injunctive or equitable relief in any court of competent jurisdiction to protect IP, confidentiality, or enforce payment obligations, without waiving arbitration.
13.4 Costs. The prevailing party recovers reasonable legal and administrative costs, subject to the arbitrator's discretion.
13.5 No class actions. All disputes shall be resolved on an individual basis. The parties waive participation in any class or collective proceeding, except where unenforceable under applicable law.
14. Changes to these TermsWe may update these Terms. We'll post the new version at ttgcreatives.com/terms and email you at least 30 days before they take effect for your subscription. Continuing after the effective date is acceptance.
15. AcceptanceClicking "I agree" at checkout, or paying your first invoice, is your electronic signature with the same effect as a handwritten signature under UAE Federal Decree-Law No. 46 of 2021. Your acceptance record includes your company name, signatory name and title, email, IP address, timestamp, session identifier, Stripe payment intent, and a SHA-256 hash of the exact version of these Terms you agreed to. A copy of your accepted Terms will be emailed to you immediately after acceptance.
Questions? support@ttgcreatives.com · legal@ttgcreatives.com
Version 1.1 · Document ID: SUB-TTGC-1.1 · Publisher: Through The Glass Creatives Global – FZCO · Effective May 26, 2026

Subscription Terms

Monthly and Annual Commitment terms.

Version1.1
Effective dateMay 26, 2026
Document IDSUB-TTGC-1.1
SHA-256 hashpending — generated at publish
Last updatedMay 26, 2026
Download PDF
TTGC SUBSCRIPTION TERMSVersion 1.1 · Effective May 26, 2026
Document ID: SUB-TTGC-1.1
Supersedes: SUB-TTGC-1.0 (effective January 10, 2026)
Publisher: Through The Glass Creatives Global – FZCO
Through The Glass Creatives Global – FZCO ("TTGC", "we", "us", "Company")
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Trade License 67626
By subscribing to a TTGC creative service plan, you ("Client", "you") agree to these Subscription Terms. If you're agreeing on behalf of a company, you confirm you have authority to bind it.
1. What you're buyingYour plan — price, deliverable limits, revision caps, and turnaround times — is shown on the plan page at checkout and confirmed in your subscription dashboard. Those plan details are part of these Terms.
2. Commitment Term, Billing, Renewal, Cancellation2.1 Commitment Term. Your plan comes in two commitment tiers, selected at checkout and recorded in your subscription dashboard:
(a) Monthly Commitment. Billed monthly at the "month-to-month" price shown on the plan page. Initial term is thirty (30) days. Renews automatically every thirty (30) days unless cancelled per §2.5.
(b) Annual Commitment. Billed monthly or annually (your choice at checkout) at the lower "annual" price, in exchange for a twelve (12) month initial term. Renews automatically for successive twelve (12) month terms unless either party gives at least ninety (90) days' written notice of non-renewal before the end of the current term.
These Subscription Terms apply to both tiers. Only the pricing, initial term length, and cancellation notice requirements differ. Your active Commitment Term is the one recorded in your acceptance record and subsequently reflected in your dashboard.
2.2 Upgrade to Annual. You may upgrade from Monthly to Annual at any time via your dashboard or by contacting us. The upgrade takes effect on your next billing cycle, applies the Annual price going forward, and starts a new 12-month term on that date. No new contract or re-acceptance is required — these Subscription Terms continue to govern, and the updated Commitment Term is reflected in your acceptance record.
2.3 Downgrade to Monthly. You may switch from Annual to Monthly only at the end of your current 12-month term, by giving 90 days' non-renewal notice under §2.1(b). Early downgrade before the end of the current Annual term is treated as early termination under §2.6.
2.4 Plan-Level Changes. A change in plan tier (e.g., Starter to Growth) is separate from a change in Commitment Term and takes effect at the next billing cycle at then-current rates.
2.5 Cancellation and Non-Renewal.
Monthly Commitment. Cancel anytime in your dashboard, or email support@ttgcreatives.com at least 5 business days before your next billing date. Cancellation takes effect at the end of the current cycle. Fees for the current cycle are non-refundable.
Annual Commitment. To prevent automatic renewal, send written notice of non-renewal to support@ttgcreatives.com at least ninety (90) days before the end of your current 12-month term. Timely notice will, at your election, (a) convert your subscription to Monthly Commitment at the Monthly price on the renewal date, or (b) terminate the subscription on the renewal date. Late notice results in automatic renewal for an additional 12-month term at the then-current Annual rate.
2.6 Early Termination of Annual Commitment.
(a) When the Early Termination Fee applies. You will owe the Early Termination Fee in §2.6(c) if:
(i) you terminate or otherwise exit the Annual Commitment before the end of the current 12-month term for any reason other than our material breach; or
(ii) you give less than ninety (90) days' notice of non-renewal under §2.5 and elect not to continue into the next Annual term.
(b) Timely non-renewal — no fee. You may exit at the end of the current term with no Early Termination Fee by giving the 90-day written notice required by §2.5.
(c) Amount of the Early Termination Fee. The Early Termination Fee equals three (3) months of the Monthly Commitment price applicable to your current plan tier, or the total remaining unbilled fees in the current Annual Commitment term, whichever is less. The Monthly Commitment price is the rate you would have paid on a month-to-month plan for your current plan tier, as published on our plan pages.
(d) Why this is fair and enforceable. You and we agree that:
Annual pricing is extended in reliance on your 12-month commitment; breaking that commitment causes us to reallocate production capacity, displace team members dedicated to your work, and absorb part of the discount we would not have offered for a shorter engagement.
Three (3) months mirrors the 90-day notice period you would otherwise have been required to give under §2.5, plus a reasonable demobilization window.
Using the Monthly rate (not the Annual rate) naturally recovers the value of the discount you received — you pay what a month-to-month client would have paid for those three months.
Capping the fee at the remaining unbilled Annual fees ensures it never exceeds what you would have paid by completing the term.
These amounts are liquidated damages and not a penalty, within the meaning of UAE Civil Transactions Law Article 390.
(e) Payment and effect. The Early Termination Fee is due within thirty (30) days of termination. Unpaid fees accrue the late charge in §2.9 and may be collected through arbitration under §13. The Acceptance Fee, if paid, remains non-refundable. Upon payment of the Early Termination Fee, your Annual Commitment ends and no further billing occurs for that plan.
(f) For our material breach. If you terminate for our material breach under §12, §2.6 does not apply. You are entitled to a pro-rated refund of prepaid, unused fees under §2.8, less documented expenses.
2.7 Billing.
Monthly-billed: fees due monthly in advance, on the anniversary date of your subscription start.
Annual-billed (Annual Commitment only): full annual fee due in advance at the start of each 12-month term.
All fees are due in full, before the services for the corresponding period begin. Monthly-billed Annual Commitment plans remain a 12-month commitment — §2.6 applies if you stop mid-term.
2.8 Refunds. Subscription fees are non-refundable, except where we materially fail to deliver the services in your plan through no fault of yours — in which case you're entitled to a pro-rated refund of prepaid, unused fees, less documented expenses.
2.9 Late Payments. Overdue balances accrue a 1.5% monthly service charge. We may pause work while an invoice is overdue.
2.10 Price Changes. We may adjust subscription pricing:
Ordinary Adjustment: once annually, by no more than 10% or the Dubai Statistics Center inflation index (whichever is lower), with 30 days' notice.
Extraordinary Adjustment: if material market conditions require a larger increase, with 60 days' notice. If the increase exceeds the Ordinary cap, you may terminate your current commitment without early-termination fee within 30 days of the notice, effective on the proposed increase date.
Continued use of the services after an adjustment takes effect is your acceptance of the new rates.
3. Using your subscriptionUse your plan in good faith, within stated limits, for your own commercial purposes.
Unused allowances (revisions, strategy hours, design outputs) don't carry into the next cycle.
No bulk-flooding, automated submissions, or attempts to reverse-engineer our tools.
Upgrades and custom work outside your plan are priced separately.
4. Revisions and scopeEach plan states the revisions included per deliverable. Revisions beyond that, or direction changes that require a new creative concept, are new work and priced separately.
5. Turnaround and approvalsWe'll meet the turnaround times shown in your plan, provided we have what we need to start.
If you don't respond to a deliverable within 10 calendar days, it's deemed approved.
If you don't respond for 21 consecutive days, we may pause or close the project. Restarting costs a USD $450 reactivation fee.
We're not liable for delays caused by missing inputs, late approvals, or events outside our control.
6. Intellectual propertyWhat you get. Once the cycle is paid in full, we grant you a worldwide, perpetual, royalty-free, non-exclusive license to use the final deliverables for any commercial or promotional purpose.
What you don't get. You don't get our tools, templates, frameworks, working files, drafts, intermediate versions, AI-assisted components, or third-party licensed elements (fonts, stock, code snippets). You can't extract, resell, or sublicense any of those separately. Source and working files aren't included unless you buy them.
Trademarks we design for you are assigned to you on full payment; clearance and registration are your responsibility.
Your content stays yours. You grant us a license to use it to perform the services.
Payment gates the license. If you haven't paid in full, the license hasn't vested.
7. Portfolio, Logo, and Promotional UseYou grant TTGC a perpetual, worldwide, royalty-free, non-exclusive, sublicensable license to:
(a) use your company name, logo, trademarks, and brand marks to identify you as a TTGC client;
(b) display, reproduce, and distribute the final deliverables we deliver to you and, at our sole discretion, any drafts, intermediate versions, or concept explorations we produced in connection with the engagement (whether or not they were delivered to you), in our portfolio, website, case studies, sales and pitch materials, social media, award submissions, press releases, and industry publications; and
(c) describe our role in the engagement and the nature of the work, with attribution to you.
We may sublicense these rights to PR agencies, award platforms, publishers, event organizers, and subcontractors solely to exercise them on our behalf.
This license survives termination, cancellation, refund, or dispute.
If you want the engagement kept stealth, attribution removed, or public display delayed, those options are available at the fees posted on our website. Restrictions must be requested in writing, take effect within 30 business days of payment, and don't reverse material already published — though we'll stop further publication and remove it from active marketing channels.
You agree to provide your logo and any brand guidelines in a usable format (vector or high-resolution raster) on request, and you confirm you have the rights to grant this license.
8. ConfidentialityWe each keep the other's non-public business information confidential and won't use it outside our work together. This lasts 3 years after your subscription ends. Doesn't apply to information that's public, already known, or independently developed.
9. No hiring or soliciting our teamWhile you're a client and for 12 months after, you won't hire, contract, or solicit any TTGC employee, contractor, or Design Agent you met through us, without our written consent. If it happens anyway, you'll pay us 25% of that person's first-year compensation. The parties agree this is a genuine pre-estimate of our loss — not a penalty.
10. Acceptable useDon't use our services to violate laws or third-party rights.
Don't harass or abuse our team. We can suspend or terminate without refund if you do.
Chargebacks or payment reversals without first raising a dispute with us are a material breach and trigger a USD $200 administrative fee per occurrence.
11. LiabilityOur total liability to you for anything related to the services is capped at the fees you paid us in the 3 months before the claim. Neither of us is liable for indirect, consequential, or lost-profit damages. Nothing here limits liability we can't limit by law.
11A. Indemnification(a) Your indemnification of us. You agree to indemnify, defend, and hold us harmless from any claim, damage, liability, cost, or expense (including reasonable legal fees) arising from a third-party claim that relates to: (i) your breach of these Terms; (ii) the content, materials, or instructions you provide to us; (iii) your use of the deliverables in violation of these Terms or applicable law; or (iv) your failure to comply with applicable laws (including data-protection, healthcare, advertising, or industry-specific laws) in connection with the services.
(b) Our indemnification of you. Subject to §11 (Liability), we will indemnify, defend, and hold you harmless from any third-party claim that the final deliverables we deliver to you under your plan, when used as intended and unmodified, infringe a third party's copyright, trademark, or trade-secret rights — except to the extent the claim arises from (i) content you provided, (ii) your modifications to the deliverables, (iii) your use of the deliverables outside the scope of these Terms, or (iv) your combination of the deliverables with materials we did not provide.
(c) Procedure. The party seeking indemnification must (i) promptly notify the other in writing of the claim; (ii) give the indemnifying party sole control of the defense and settlement (the indemnifying party may not enter into a settlement that imposes non-monetary obligations on the indemnified party without the indemnified party's written consent); and (iii) reasonably cooperate at the indemnifying party's expense.
(d) Sole remedy. Subsections 11A(b)(i)–(iv) and §11 (Liability cap) are the sole remedy for IP infringement claims relating to the deliverables.
12. Suspension and terminationBy you. Cancel anytime per Section 2.
By us for cause. We can suspend or terminate without refund for your breach, non-payment, or misconduct.
By us for convenience. We can stop accepting renewals with 30 days' notice and finish your current cycle.
Surviving sections. Sections 6 (IP), 7 (Portfolio License), 8 (Confidentiality), 9 (Non-Solicitation), 11 (Liability), 11A (Indemnification), and 13 (Disputes) survive after termination.
13. Governing law and disputesThese Terms are governed by the laws of the United Arab Emirates. If a dispute arises, both parties will first try to resolve it in good faith through our dispute escalation process at support@ttgcreatives.com + legal@ttgcreatives.com. If we cannot resolve it within 15 business days after written notice, the dispute will proceed under §13.1 or §13.2 below.
13.1 Small-Claims Track (claims under USD $25,000). For any dispute where the amount in controversy is less than USD $25,000, exclusive of fees and costs:
At your election, the dispute may be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Expedited Procedures, by a sole arbitrator, conducted by videoconference or in-person at a neutral location of mutual convenience. The arbitrator shall apply UAE substantive law and AAA procedural rules.
Absent your election within 15 business days of written notice of the dispute, the matter proceeds under §13.2.
At our election, in lieu of either path above, the dispute may be resolved through online dispute resolution platforms or small-claims-style arbitration mutually agreed.
13.2 Standard Track (claims of USD $25,000 or more, or where Small-Claims Track is not elected). The dispute will be finally settled by binding arbitration under the DIAC Arbitration Rules, in English, seated in Dubai, by a single arbitrator. You irrevocably consent to the jurisdiction of UAE courts for enforcement of the arbitral award.
13.3 Injunctive relief. Either party can still seek urgent injunctive or equitable relief in any court of competent jurisdiction to protect IP, confidentiality, or enforce payment obligations, without waiving arbitration.
13.4 Costs. The prevailing party recovers reasonable legal and administrative costs, subject to the arbitrator's discretion.
13.5 No class actions. All disputes shall be resolved on an individual basis. The parties waive participation in any class or collective proceeding, except where unenforceable under applicable law.
14. Changes to these TermsWe may update these Terms. We'll post the new version at ttgcreatives.com/terms and email you at least 30 days before they take effect for your subscription. Continuing after the effective date is acceptance.
15. AcceptanceClicking "I agree" at checkout, or paying your first invoice, is your electronic signature with the same effect as a handwritten signature under UAE Federal Decree-Law No. 46 of 2021. Your acceptance record includes your company name, signatory name and title, email, IP address, timestamp, session identifier, Stripe payment intent, and a SHA-256 hash of the exact version of these Terms you agreed to. A copy of your accepted Terms will be emailed to you immediately after acceptance.
Questions? support@ttgcreatives.com · legal@ttgcreatives.com
Version 1.1 · Document ID: SUB-TTGC-1.1 · Publisher: Through The Glass Creatives Global – FZCO · Effective May 26, 2026